Global Care Desk
Chicco product guidance center
Retail and family support queue
Contact Chicco
Reach Chicco for Product and Safety Guidance
Contact is handled as a full support page, not as a copy of the inquiry modal. Start with the channel, region, product family, and child stage so the request can be routed to the correct care, mobility, or standards team.
Support channels
Email: [email protected]
Phone: +1 800 555 0148
Business hours
Monday to Friday
9:00 AM - 6:00 PM local support time
Before you send a request
Include the product category, the child's approximate age, the country where the product will be used, and whether the question concerns feeding contact, cleaning, ride-on stability, replacement parts, retail display language, or standards documentation. A complete first message reduces back-and-forth and helps Chicco avoid generic answers.
For urgent safety concerns, keep the product available, note the lot or packaging information if present, and describe the use environment. For retail teams, attach the question exactly as it appears from the customer so the response can be written in parent-facing language.
If the inquiry involves a baby bottle, pacifier, teether, or tableware item, mention cleaning method, replacement timing, and whether the product contacts food or the mouth. If the inquiry involves a ride-on toy or kids' vehicle, mention indoor or outdoor use, surface type, supervision plan, and the child's approximate height or age stage. These details help Chicco separate product selection guidance from standards documentation requests.